Effective Date: March 17, 2025
Welcome to Charlie’s Parties (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data and any personal information you provide to us, or that we gather from you when you visit our website, charliesparties.com.
Please read this policy carefully. By using our site, you consent to the practices described below.
1. Information We Collect
We may collect and process the following types of personal information:
a. Information You Provide to Us:
- Name, email address, phone number, billing and shipping address
- Payment information (processed securely via Stripe and PayPal – You can read their privacy policies at https://stripe.com/privacy and https://www.paypal.com/us/legalhub/paypal/privacy-full respectively.)
- Account details if you create an account with us
- Details relating to your purchase (for example, your birthday)
- Any correspondence you send to us (e.g., customer support inquiries, contact form submissions)
- As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
b. Information Collected Automatically:
- IP address, browser type, and device information
- Website usage data (e.g., pages visited, time spent on pages, scrolling, click patterns)
- Web pages you visited prior to coming to this website
- Cookies and tracking technologies (see Section 4)
2. How We Use Your Information
a. We use the collected information to:
- Process and fulfill orders
- Provide customer support
- Improve our website, products, and services
- Send marketing emails (with your consent)
b. Order and account emails
We may email you with messages about your order or account activity. For example, we may email you to tell you that you’ve made a purchase or that your order has shipped.
It’s not possible to unsubscribe from these messages.
3. Sharing and Disclosure of Information
We do not sell your personal information. However, we may share your data with:
- Service Providers: Payment processors, shipping companies, and marketing platforms
- Legal Authorities: If required by law or to protect our rights
- Google Fonts and Adobe Fonts: To properly display this site to you, these third parties may receive personal information about you, including:
- Information about your browser, network, or device
- Information about this site and the page you’re viewing on it
- Your IP address
This website is hosted by WordPress. WordPress collects personal data when you visit this website, including:
- Information about your browser, network and device
- Web pages you visited prior to coming to this website
- Web pages you view while on this website
- Your IP address
- Information you provide (e.g., name, email address, phone number, and address via webforms)
We share this information with WordPress so that they can provide website services to us. WordPress needs the data to run this website, learn about site traffic and activity, and to protect and improve its platform and services. WordPress analyzes the data in a de-personalized form.
An anonymized string created from your email address (also called a hash) may be provided to Gravatar to see if you are using it. The Gravatar service privacy policy is available here.
When you make a purchase from us on this website, we use WooCommerce as our payment solution. WooCommerce makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:
Stripe – payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.
Paypal – payment processing service. You can read Paypal’s privacy policy at https://www.paypal.com/us/legalhub/paypal/privacy-full.
4. Cookies and Tracking Technologies
We use cookies and similar technologies, which are small files or pieces of text that download to a device, to enhance user experience, analyze website traffic, and personalize content.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
5. Data Security and Retention
We implement security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. We retain data for as long as necessary to fulfill the purposes outlined in this policy.
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Access, update, or delete your data
- Opt-out of marketing emails
- Restrict or object to data processing
To exercise these rights, contact us at hello@charliesparties.com.
7. Third-Party Links
Our site may contain links to external websites. We are not responsible for their privacy practices.
8. Children’s Privacy (COPPA Compliance)
Our website is not directed at children under 13, and we do not knowingly collect personal information directly from children. However, we do allow parents and guardians to enter limited information (such as a child’s name and birthday) for the purpose of creating customized party printables.
By submitting this information, you confirm that you are the parent or legal guardian of the child or have obtained parental consent. We do not use this information for any other purpose beyond fulfilling your order.
If you believe we have collected a child’s personal information without proper consent, please contact us at hello@charliesparties.com, and we will promptly delete the information.
9. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.
10. How To Contact Us
If you have questions, comments, or complaints about this Privacy Policy or our privacy practices, or if you would like to exercise your rights and choices, please email us at hello@charliesparties.com.